CusFlag
Refund & Reprint Policy
Last updated: October 30, 2026
We reprint free
If the print is faded, misaligned, torn or the wrong design, send a photo within 30 days and we reprint at our cost — no return shipping.
Damaged in transit
Send a photo of the packaging and the flag. We reprint or refund in full, your choice.
Late parcels
If tracking has not moved for 15 days we reprint immediately while the carrier investigation runs.
Change of mind
Personalised flags cannot be resold, so change-of-mind refunds are not available once production starts. Cancel before production for a full refund.
Wrong address
If the address you entered is wrong and the parcel is returned, we reprint and recharge shipping only.
How to claim
Email contact@cusflag.com with your order number and a photo. Claims are answered within one business day.